Terms & Conditions

These terms apply to everyone who uses the Bonhomiee website and platform, or books travel with us — travellers, and the travel agencies and suppliers who work with us through our platform. By using the website, creating an account, or confirming a booking, you agree to these terms. Please read them alongside our Privacy Policy and our Cancellation & Refund Policy.

Bonhomiee (GSTIN 19AHXPP8686M1ZR) is registered at 10/Z, Doctorbagan Lane, Serampore, West Bengal 712203, with its corporate office at Ecospace Business Park, New Town, Kolkata, West Bengal. “We”, “us” and “our” refer to Bonhomiee.

We design journeys and arrange the services that make them happen — flights, stays, transfers, guides, activities, visa support and related services. Those services are provided by independent airlines, hotels, destination management companies, transport operators and other suppliers. We act as your agent in arranging them. Each supplier’s own terms apply to its service, and we will share the terms that matter to your booking.

• A quotation is valid only for the period stated on it. Prices and availability can change until a booking is confirmed.
• Itineraries, designs and recommendations we prepare are our work, shared with you for your trip with us. They may not be reproduced, shared with other travel providers or used commercially without our written consent.

• A booking is confirmed only when we have received the payment required for it and issued a written confirmation.
• Before we raise requests with suppliers, we may ask for a booking amount. It is adjusted against your final payment.
• Please check every detail in your confirmation — names exactly as in passports, dates, and inclusions — and tell us of any error straight away.

• Prices are in Indian Rupees unless stated otherwise. For services priced in foreign currency, the rupee amount may change with exchange rates until paid in full.
• GST applies as per law, and is shown either within the price or separately depending on the booking. Tax Collected at Source (TCS) applies to overseas tour packages as required under the Income Tax Act, and is shown on your invoice.
• Payment can be made by bank transfer, UPI, or a card payment link. Any bank, gateway or card charges are borne by the person paying.
• Payment schedules are set out in each itinerary. If a payment is not received on time, we may treat the booking as cancelled by you and apply the cancellation terms.

• You are responsible for holding a valid passport, the visas and permits you need, and meeting health and entry requirements for every country on your journey. We will guide and assist, but entry decisions rest with the authorities.
• Please share any health, mobility or dietary needs with us before booking so the journey can be designed around them.
• We strongly recommend travel insurance covering cancellation, medical care and evacuation for every journey.

Changes and cancellations follow our Cancellation & Refund Policy and the specific terms in your booking. Suppliers sometimes change schedules or services; when that happens we will tell you promptly and offer the best available alternative.

• Accounts are for registered businesses. You agree to provide accurate business information and valid documents, including GST and registration details, and to keep them current.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• Rates, inventory and information you publish must be accurate and honoured.
• Commissions, settlements and other commercial terms are governed by your separate agreement with us. Settlements are made after trip completion, on the agreed cycle.
• We may suspend or close an account that breaches these terms, provides false information, or harms travellers or other users.

You agree not to misuse the website — including attempting unauthorised access, copying content or data, or interfering with its operation. All content, design, text, images and software on the website and platform belong to us or our licensors.

We take care in designing and arranging your journey. We are responsible for our own services. We are not responsible for the acts, omissions or failures of independent suppliers, or for events outside reasonable control, though we will always do our best to help put things right. Where we are responsible, our liability is limited to the amount you paid us for the affected service, except where the law does not permit such a limit.

Neither we nor our suppliers are responsible for failure or delay caused by events beyond reasonable control — natural disasters, extreme weather, epidemics, war, civil unrest, government action, strikes, or failures of transport or utilities. In such cases we will work to recover what can be recovered from suppliers and offer alternatives where possible.

If you share a review, testimonial or photograph with us, you allow us to use it on our website and communications, with your name as you have approved it. You may ask us to remove it at any time.

These terms are governed by the laws of India. The courts at Kolkata, West Bengal shall have jurisdiction. We would always prefer to resolve concerns through conversation first — please contact us.

Grievance Officer: Sudip Pal, Founder.
Email: ops@bonhomiee.com.
Phone: +91 98302 68500.
We acknowledge grievances within 48 hours and aim to resolve them within one month.

We may update these terms from time to time. The version on this page, with its effective date, applies. These terms apply to bookings confirmed on or after the effective date. Earlier bookings remain governed by the terms in their own quotation and confirmation.